Below are a range of Frequently asked Questions regarding the functions and usability of this website. To make it easier, we have broken these down into categories. If we have not been able to answer your question here, please do not hesitate to Contact Us.
How do i create a account?
To create a account to add information or to use our forum, please see the first section on our home page. You need to register your username and e-mail and select which account option you require.
If you are a registered charity, please select the Free option, if you are a business or organisation, please select either our standard or premium payment option.
Once you have completed this action, you will receive a email to confirm, click on the link provided which will then open up your control panel.
Who can apply for a free account?
Our free account option is only available to registered Charities which have a office, outlet or store within the London Borough of Croydon. All other types of organisations or companies may create a account using either our standard or premium packages.
Is my information secure?
All about Croydon uses a secure (https://) server which means it is secure as we can make it. We also run other software on the server to protect information and unauthorised access.
Are payments secure using this website?
How do I add or amend information to this website?
To add or amend information to this website, you first need to sign up to one of membership packages and once you have completed the signing up options, log into the website which will direct you to the control panel were you can add or amend information including your directory listings, event listings, articles and job postings.
Directory Listings FAQ’s
What information do i require to create a directory Listing?
To create a great looking and productive listing within our directory, you will require the following information:
- Company or Organisation Name
- A Description about your company or organisation (up to around 3 paragraphs)
- A Logo (see details below)
- A Header Image (see details below)*
- Company Address and contact details (telephone & Email)
- Social Media Links
- Operating or office hours
* (Only available to those who have signed up to either our Free or Premium packages)
What size do i need to make images for the directory listing?
When adding images, this website uses two different sizes. These are:
Used for logos within the directory, the image needs to be 400x400px at 72dpi. This should be either jpeg or png format.
Header and Gallery Images:
The size for these images is 1200x500px at 72dpi. Please only use jpeg format for these types of images.
How do I remove the Ad's from my Directory Listings?
To remove the ads from a directory listing, you need to first claim it and select either our standard or premium membership options. This option is not available for our charity membership option.
How do I claim a Directory Listing?
To claim a directory listing, first go to the listing you wish to claim. Click on the "Claim Listing" button on the page and complete the information requested and click the "Submit" button.
PLEASE NOTE : The e-mail address must be the same as the one you use to log in or to create an account.
In some cases we will carry out further checks to ensure that you have the permission to claim a listing. The process of claiming a listing can take upto 24 hours but in most cases it will be a lot quicker than this.